THE WHITE GLOVE
PROTOCOL
The same rigor we bring to research, we bring to your doorstep. Here's exactly how — and when — your order ships.
How Your Order Ships
Three steps, every time — no guesswork about where your order stands.
You'll get an instant confirmation email the moment your order is placed, with everything saved to your dashboard.
Orders placed before 12:00 PM PST (3:00 PM EST) ship same-day. After that, your order ships the next business day — packed discreetly, with nothing on the outside indicating what's inside.
Cutoff: 12:00 PM PST / 3:00 PM ESTA USPS tracking number is emailed the second your label is created. Most orders arrive within 2–4 business days.
Need It Fast? Just Text Us.
Shipping questions don't keep business hours, so neither do we. Text our team directly and skip the contact form entirely.
They Notice The Difference
We hear it most about shipping — here's some of what's landed in our inbox.
I ordered the night before a trip and figured I'd be waiting a week. It showed up in three days with tracking the whole way.
Texted them about a label issue late at night and had a real answer before I even woke up. Never had that anywhere else.
The flat $9.99 isn't a teaser rate — that's genuinely what I pay no matter how much is in the order. No surprises at checkout.
Sample reviews shown for layout — swap in your real ones whenever you're ready.
Shipping, Answered
Still curious about something? Text us — we'll answer in minutes.
